baje Privacy Policy

baje is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to baje's website, mobile application, and all related services. This document explains how your information is processed when you use our platform.

baje believes that the protection of personal information is a fundamental right. We therefore always handle user information with the utmost care. This policy has been drawn up in line with the data protection principles applicable in Bangladesh.

Our Terms and Conditions set out in detail the overall agreement governing use of the service. The privacy policy is an integral part of that agreement.

Various types of information are collected during registration and use of baje. This information comes mainly from two sources — information you provide directly and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for identity verification)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)
• National ID or passport number (where applicable, for KYC verification)
• Financial transaction details: deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and information provided when contacting customer support

2.2 Information Collected Automatically

• IP address and device identifier
• Browser type, operating system, and device model
• Login time, time spent on the platform, and pages visited
• Gaming history, bet amounts, and results
• Login sessions and security-related activity

baje uses collected information only for the specific purposes listed below. Your information is not used for any unnecessary or undisclosed purpose.

3.1 Account Management

Personal information is used to complete registration, verify identity, and keep your account secure. OTP verification and login security are also part of this process.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals, confirm payment details, and prevent fraud.

3.3 Customer Support

Contact information is used to resolve issues with your account and to provide assistance via live chat and email.

3.4 Platform Improvement

Anonymous statistical data is used to analyse user experience and improve the platform's performance and game offerings.

3.5 Responsible Gaming

baje keeps responsible gaming tools active by analysing patterns in gaming behaviour. Further details are available in our Responsible Gaming Policy.

3.6 Marketing Communications

With your consent, baje may send relevant offers and updates to your email or mobile number. You may withdraw this consent at any time.

baje retains your personal information only for as long as necessary — that is, for as long as the service is active or as required to meet legal obligations.

After an account is closed, financial transaction records and KYC documents may be kept for a set period, as required by financial regulations and fraud prevention obligations. Once that period has passed, the information is securely deleted.

baje does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Payment Processing Partners

The necessary payment information is sent to the relevant financial institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer services.

5.2 Technology Service Providers

Game software suppliers and technical infrastructure operators may receive limited information within the scope of their specific functions.

5.3 Legal Obligations

Information may be disclosed as required by law in response to a court order, a lawful request from a law enforcement authority, or the needs of a financial crime investigation.

5.4 Corporate Changes

In the event of a business merger or acquisition, user information may be transferred to the new owning entity. Even in such cases, this privacy policy will remain in effect.

Cookies and similar technologies are used on baje's website and application. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, carry out security checks, and run the platform's core functions. Disabling them may prevent the platform from working correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other personal preferences.

6.3 Analytics Cookies

These cookies are used to collect anonymous statistics in order to understand how the platform is used and to improve the service.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to stop working correctly.

Every baje user has the following rights over their personal information. To exercise these rights, you may contact our support team.

7.1 Right to Access

If you request it, baje is obliged to tell you what information it holds about you and how it is being used.

7.2 Right to Correction

If any information held about you is incorrect, you have the right to correct it through your account settings or by contacting support.

7.3 Right to Request Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal or financial obligations.

7.4 Right to Object to Processing

You may object to the processing of your information in relation to marketing communications or certain analytics activities.

7.5 Right to Withdraw Consent

Where data processing depends on your consent, you may withdraw that consent at any time.

baje applies industry-standard technical and organisational measures to protect your information. These include:

• SSL encryption — all data connections on the website and app are secured
• Password hashing — passwords are never stored in plain text
• Two-step verification (OTP) — an additional security layer for transactions and logins
• Physical security and access controls at data centres
• Regular security audits and vulnerability assessments
• Automated monitoring to detect suspicious activity

However, no data transmission over the internet or electronic storage is ever completely secure. It is therefore important to keep your password private and to end your session after logging in on an unfamiliar device.

All baje services are strictly for users aged 21 and above. baje does not knowingly collect any personal information from anyone under the age of 21.

Age verification steps are taken at registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and all related information will be deleted.

baje reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified by email to your registered address or through a notice on the platform.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

To learn more about the overall terms governing use of the service, please read our Terms and Conditions page.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact the baje support team:

• Email: [email protected]
• Live Chat: Available around the clock (24/7) on the website and app
• Language: Support is available in Bengali and English

We aim to respond to your request as quickly as possible. Identity verification may be required for privacy-related requests.

For quick answers to common questions, check our FAQ section, which covers many questions about accounts, payments, and the service.